Terms of Service

1. Acceptance of Terms

Welcome to Frefoos. These Terms of Service ("Terms") govern your access to and use of the Frefoos website (https://www.frefoos.com), mobile applications, platform, and related services (collectively, the "Services") provided by [Your Full Company Legal Name] ("Frefoos", "we", "us", or "our").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy [Link to Privacy Policy]. If you do not agree to these Terms, you may not access or use the Services. These Terms apply to all visitors, users, customers, Brand Partners, Recipe Owners, Franchise Kitchens, and others who access or use the Service ("Users").

2. Description of Services

Frefoos provides a technology platform that connects food brands ("Brand Partners"), recipe creators ("Recipe Owners"), and commercial kitchens ("Franchise Kitchens") to facilitate the preparation and delivery of food orders placed by end customers ("Customers"). Services include, but are not limited to, order processing, payment facilitation, partner dashboards, analytics, loyalty programs, and communication tools. Specific services available may depend on your user type and partnership agreement.

3. User Accounts

To access certain features of the Service, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and any activities or actions under your account. Frefoos cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation.

4. Partner Agreements

Brand Partners, Recipe Owners, and Franchise Kitchens may be subject to additional agreements ("Partnership Agreements") that govern specific aspects of their relationship with Frefoos, including fees, service levels, responsibilities, and intellectual property rights. In the event of a conflict between these Terms and a Partnership Agreement, the terms of the Partnership Agreement shall prevail regarding the specific subject matter it covers.

5. Use of Services & Acceptable Conduct

You agree to use the Services only for lawful purposes and in accordance with these Terms and any applicable Partnership Agreement. You agree not to: [List prohibited activities, e.g.:]

• Violate any applicable laws or regulations.
• Infringe upon the rights of others, including intellectual property rights.
• Upload or transmit viruses or malicious code.
• Interfere with or disrupt the integrity or performance of the Services.
• Attempt to gain unauthorized access to the Services or related systems.
• Engage in any fraudulent activity.
• Misrepresent your identity or affiliation.
• Use the platform for any purpose other than its intended use in the food ecosystem.

6. Content and Intellectual Property

Frefoos IP:** The Services and their original content (excluding Content provided by Users), features, and functionality are and will remain the exclusive property of Frefoos and its licensors.

User Content:** You retain ownership of any intellectual property rights that you hold in the content you submit or make available through the Services (e.g., recipes, brand assets). By submitting content, you grant Frefoos a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, host, store, reproduce, modify, create derivative works, communicate, publish, publicly perform, publicly display, and distribute such content solely for the purpose of operating, promoting, and improving the Services and developing new ones. [Review IP clauses carefully with legal counsel].

7. Fees and Payments

Certain aspects of the Services may require payment of fees (e.g., subscription fees, commissions, transaction fees). You agree to pay all applicable fees as described in your Partnership Agreement or as otherwise communicated to you. Payment terms, billing cycles, and applicable taxes will be specified accordingly. [Reference Refund Policy].

8. Disclaimers

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. FREFOOS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FREFOOS, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; (C) ANY CONTENT OBTAINED FROM THE SERVICES; OR (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

10. Indemnification

You agree to defend, indemnify, and hold harmless Frefoos and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the Service.

11. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms. If you wish to terminate your account, you may simply discontinue using the Service or follow instructions outlined in your Partnership Agreement.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of [Specify Jurisdiction, e.g., India / State of Gujarat], without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in [Specify City/Jurisdiction, e.g., Ahmedabad, Gujarat].

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least [e.g., 30] days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.

14. Contact Us

If you have any questions about these Terms, please contact us at [legal@frefoos.com] or via the contact information provided on our website.